Depending on your dealings with Devino, we may collect information including: 

• your name; 

• business or trading name; 

• position or role; 

• business and postal addresses; 

• email address; 

• telephone and mobile numbers; 

• ABN or ACN; 

• business and account information; 

• information supplied in a Credit Application; 

• director or owner information; 

• trade reference information; 

• transaction, invoice and consignment records; 

• orders and purchase history; 

• correspondence and enquiries; 

• B2B Portal account information; and 

• technical information associated with your use of our website or Portal, such as IP address, browser information and usage information. 

Odoo itself may process technical information associated with the hosted website and Portal, including browser and session information, as part of providing its services. [odoo.com]

We may collect personal information when you: 

• contact Devino; 

• apply for a trade account; 

• provide or are nominated as a trade reference; 

• purchase goods; 

• take goods on consignment; 

• create or use a B2B Portal account; 

• place an order; 

• correspond with us; 

• attend a trade fair or other business event; 

• subscribe to communications; or 

• interact with our website or B2B Portal. 

Information may also be received from authorised representatives, nominated trade references, our service providers or other sources where appropriate. 

We may use personal information to: 

• establish and manage wholesale accounts; 

• assess Credit Applications; 

• obtain trade references; 

• supply goods and process transactions; 

• administer consignment arrangements; 

• process orders; 

• prepare Tax Invoices and Credit Notes; 

• manage payments and accounts; 

• recover amounts properly due; 

• provide and secure B2B Portal access; 

• respond to enquiries; 

• maintain customer relationships; 

• communicate information about Devino and our products; 

• maintain and improve our website and B2B Portal; 

• maintain business, accounting and taxation records; and 

• meet our legal and regulatory obligations.

Where an applicant provides trade reference details to Devino, we may contact the nominated businesses for the purpose of obtaining a trade reference and assessing or reviewing the applicant's credit account. 

Applicants should ensure that contact details supplied for trade references are appropriate for this purpose. 

Devino uses Odoo to host our website, operate our B2B Portal and store and manage customer information. 

Odoo states that information uploaded to a customer's Odoo database remains owned and controlled by that customer and that Odoo processes customer database information on the customer's behalf to provide the subscribed services. [odoo.com] 

Odoo's current hosting structure provides an Oceania hosting region with production hosting in Australia. However, Odoo's current published data-location information states that Oceania backups may be maintained in Europe and Canada. Odoo also uses third-party infrastructure providers and subprocessors when providing its services. [odoo.com] 

Accordingly, personal information held in Devino's Odoo database may be processed, backed up or accessed outside Australia as part of Odoo's cloud services. 

Odoo advises that customers can choose their main hosting region, subject to availability, but cannot choose or restrict individual backup locations or the particular subprocessors used for processing. [odoo.com]

We may disclose personal information where reasonably necessary to organisations that assist Devino in conducting our business, including: 

• Odoo and providers supporting our website, B2B Portal and customer database; 

• freight, courier and logistics providers; 

• banking and payment providers; 

• IT and technology providers; 

• professional advisers; 

• accountants and bookkeeping providers; 

• debt recovery providers; and 

• government, regulatory or law enforcement authorities where required or authorised by law. 

We do not sell personal information.

Some personal information may be processed, stored, backed up or accessed outside Australia through the technology and service providers used by Devino. 

As noted above, Odoo's current published information states that the Oceania region uses Australia as its production location while backup copies may be held in Europe and Canada. [odoo.com] 

Odoo also states that international Odoo personnel may in limited circumstances access information for specified purposes, subject to Odoo's privacy and security safeguards. [odoo.com] 

The particular countries or service arrangements used by Odoo may change over time. Current information about Odoo's infrastructure and data handling is available through Odoo's published privacy and security information. 

B2B Portal users are responsible for keeping account credentials confidential and should not share login details with unauthorised persons. 

Please contact Devino promptly if you believe your Portal credentials have been compromised. 

Odoo states that database credentials are transmitted over HTTPS and customer passwords are protected using password hashing, while customer data is stored in separate customer databases with access controls. [odoo.com]

Devino takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. 

We use Odoo for our hosted website, B2B Portal and customer database. Odoo publishes information about its cloud security, database isolation, access controls, backups and disaster recovery arrangements. [odoo.com] 

No electronic transmission, storage or information system can be guaranteed to be completely secure.

You may contact us to request access to, or correction of, personal information we hold about you. 

We may need to verify your identity before responding to a request. 

Australian Privacy Principle guidance includes rights and obligations concerning access to and correction of personal information for entities covered by the Privacy Act. [oaic.gov.au]

We retain personal information for as long as reasonably required for the purposes for which it was collected and to meet our business, accounting, taxation and legal obligations. 

Information stored through Odoo may also remain in secured system backups for a period after information has been removed from the live database. Odoo currently states that deleted customer database information may remain in safety backups until those backups are automatically destroyed. [odoo.com]

Where permitted by law, we may use customer contact information to communicate relevant information about Devino products, availability, events and other business matters. 

You may ask us to stop sending marketing communications by using an unsubscribe facility where available or by contacting us. 

Our website and B2B Portal use cookies and similar technologies to enable website and Portal functionality, maintain sessions, remember preferences and understand website usage. 

More information is available in our Cookie Policy.

Our website may contain links to third-party websites. 

Devino is not responsible for the privacy practices or content of third-party websites. 

If you have a question, request or concern about how Devino handles personal information, please contact: 

Devino Pty Ltd 

Suite 1202, 115 Pitt Street 

Sydney NSW 2000, Australia 

E devino@devino.com 

T (02) 9261 3555 

We will consider and respond to privacy enquiries and complaints within a reasonable period. 

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or legal obligations. 

The current version will be published on our website and its effective date will appear at the top of this page.